Universal 2.0 Moto Magnet Mobile Phone Holder Motorcycle

First, disconnect the product from the power supply and do not use it again until the issue has been
resolved. Please then send us:

• order number and source of purchase,
• item number,
• a detailed description of the fault,
• information on the input and output voltage,
• if possible, photos and measurement results.

After inspection, we will inform you about the next steps, such as an exchange or
refund.

First, disconnect the product from the power supply and do not continue using it until the issue has been
resolved. Please then send us:

• order number and source of purchase,
• item number,
• a precise description of the defect,
• details regarding input and output voltage,
• if possible, photos and measurement results.

After inspection, we will inform you about the next steps, for example, replacement or
refund.

Please contact us as soon as possible, providing your order number. As long as the order has not yet been shipped or fully processed, we will check whether a direct cancellation is possible.

If the goods are already in transit, please coordinate the return with us in advance.

Please send us your order number along with photos of the received product, the packaging, and the shipping label. We will review the case and, depending on the situation, organize a replacement shipment, an exchange, or a refund.

Yes. For business customers, we create individual quotes and offer tiered pricing based on quantity. Please send us:

• Item number and quantity,
• Billing and shipping address,
• Desired delivery date,
• VAT identification number,
• If applicable, a requested delivery schedule.

Sample orders and staggered serial deliveries are also possible upon request.

Deliveries to numerous EU countries are possible, even if the desired country cannot be selected directly in the online shop.

Please send us the delivery address, billing address, items, and quantity. Business customers should also provide their VAT identification number. You will then receive a quote including shipping costs and delivery time.

A VAT-exempt intra-Community delivery may be possible if the legal requirements are met and a valid VAT identification number is provided.

Please submit your VAT ID along with your full company and delivery address prior to invoicing.

The available payment methods are displayed in the online shop. For individual quotes, larger orders, and international deliveries, payment is often made in advance based on a pro forma invoice.

The specific payment terms are stated in the respective offer.

The invoice is usually provided digitally. After dispatch, you will receive a tracking number for package tracking, if available.

If you require a purchase order reference, cost center, or specific billing information, please provide this to us before the invoice is issued, if possible.