How to reach us

WHATSAPP

+49 177 2520191

PHONE

+49 6340 9256005

EMAIL

info@bauer-united.com
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Weitere Informationen finden Sie in unserer Datenschutzerklärung.

Erstkontakt-Fragen

Which DC/DC voltage converter do I need?

For the selection process, we require:

  • the full input voltage range,
  • the desired output voltage,
  • the maximum current or power requirement,
  • information on whether galvanic isolation is required,
  • a brief description of the application.

Please send these details, along with the desired quantity, to info@bauer-united.com. We would be happy to assist you with your selection.

Welches Ladegerät passt zu meiner LiFePO₄-Batterie?

The charger's voltage and charging profile must match the battery chemistry and nominal voltage. In addition, the charging current must be within the specifications of the battery or BMS manufacturer.

 

Battery capacity mainly affects the charging time. In case of uncertainty, please send us the voltage, capacity, battery type, and the recommended maximum charging current.

Was soll ich tun, wenn ein Produkt nicht funktioniert?

Please first disconnect the product from the power supply and do not use it again until the matter has been clarified. Then, please send us:

  • order number and source of purchase,
  • item number,
  • a precise description of the fault,
  • details of the input and output voltage,
  • if possible, photos and measurement results.

Once we have reviewed this, we will inform you of the next steps, such as an exchange or refund.

Was soll ich bei Überhitzung, Rauchentwicklung oder einem Schaden tun?

Disconnect the product from the power supply immediately and do not put it back into operation.

Please keep the device, the packaging, and any affected connecting cables for potential inspection. Send us photos, order information, and a description of the setup. We will then coordinate the return and further processing with you.

Was mache ich bei einem falschen, fehlenden oder beschädigten Artikel?

Please send us the order number as well as photos of the product received, the packaging, and the shipping label. We will review the matter and, depending on the case, organize a replacement shipment, an exchange, or a refund.

Bieten Sie Angebote und Mengenrabatte für Geschäftskunden an?

Yes. For business customers, we create individual quotes and offer tiered pricing based on quantity.

Please send us:

  • Item number and quantity,
  • billing and shipping address,
  • desired delivery date,
  • VAT identification number,
  • if applicable, a desired delivery schedule.

Sample orders and staggered series deliveries are also possible upon arrangement.

Liefern Sie auch in andere EU-Länder?

Deliveries to numerous EU countries are possible, even if the desired country cannot be selected directly in the online shop.

Please send us your delivery address, billing address, items, and quantity. Business customers should also provide their VAT identification number. You will then receive a quote including shipping costs and delivery time.

Kann eine EU-Geschäftskundenbestellung ohne deutsche Umsatzsteuer erfolgen?

A VAT-exempt intra-Community supply may be possible if the statutory requirements are met and a valid VAT identification number is provided.

Please submit your VAT ID along with your full company and delivery address prior to invoicing.

Alle häufigen Fragen & Antworten